Kid in a kandy store, part 18.


Well, it started off lame. My cell phone goes nuts at 00:53 telling me that our web server isn’t responding to our off-site monitoring service. Turned out to be about a 10 minute drop on all our T1s. So I have to come into the office and assess the situation and reconnect the audio stream. Bleh. It gave me an excuse to sleep in this morning, anyway.

So I get to the office at 10:15-ish and soon an NCR field rep shows up to repair my laptop that I decided to push off the counter yesterday. <3 some on-site service, or something. Good thing this laptop came with a 3-year onsite warranty that was transferrable — I’ll probably extend it for another year, because I’m sure to do something else destructive to it soon. New keyboard, new bottom plastics, and we’re back running. This also got my keyboard issue fixed where the left Shift and CTRL keys were going nuts.

Then FedEx shows up with my Kershaw Ken Onion Blackout knife.

Things got even better as UPS hit the door early afternoon with a new Blaupunkt DVD-ME1 DVD player. Instead of repairing the one I shipped back to them last week, they just sent me a new unit. The 4Runner is now rolling mobile movies again.

Today has been a good day for customer service, imo.